Privacy Policy

Overview

This Privacy Policy describes how Qala Global (“we”, “us”, “our”, or the “Site”), operated by Qala Technologies Private Limited, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our marketplace (the “Services”). “You” and “your” refer to users of our Services, including customers, website visitors, and any other individuals whose information we process under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

Information You Provide Directly:

  • Contact details: name, address, phone number, and email address.
  • Order information: billing and shipping address, payment confirmation, email, and phone number.
  • Account information: username, password, and security questions.
  • Shopping information: items viewed, added to cart, saved, or purchased; loyalty points, reviews, referrals, and gift cards.
  • Customer support information: any information you include in communications with us.

Information Collected Automatically:

  • Usage data: device and browser information, IP address, network connection details, and interactions with our Site and Services. We use cookies, pixels, and similar technologies for this purpose.

Information from Third Parties:

  • Vendors and service providers who support our Site and Services (e.g., payment processors, shipping partners).
  • Marketing and analytics partners who may collect information through cookies and tracking technologies.

How We Use Your Personal Information

Information You Provide Directly:

  • Contact details: name, address, phone number, and email address.
  • Order information: billing and shipping address, payment confirmation, email, and phone number.
  • Account information: username, password, and security questions.
  • Shopping information: items viewed, added to cart, saved, or purchased; loyalty points, reviews, referrals, and gift cards.
  • Customer support information: any information you include in communications with us.

Information Collected Automatically:

  • Usage data: device and browser information, IP address, network connection details, and interactions with our Site and Services. We use cookies, pixels, and similar technologies for this purpose.

Information from Third Parties:

  • Vendors and service providers who support our Site and Services (e.g., payment processors, shipping partners).
  • Marketing and analytics partners who may collect information through cookies and tracking technologies.

Cookies

We use cookies and similar technologies to power and improve our Site and Services, remember your preferences, and analyze user interactions. You can control cookies through your browser settings, but disabling cookies may affect your experience on our Site.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With vendors and third parties performing services on our behalf (e.g., IT, payment processing, shipping).
  • With business and marketing partners for advertising and promotional purposes.
  • With your consent or at your direction (e.g., social media integrations, shipping).
  • Within our corporate group for business operations.
  • In connection with business transactions (e.g., mergers, acquisitions).
  • To comply with legal obligations, enforce our terms, or protect our rights and users.

We do not sell or use sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect your information, but no system is completely secure. We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Request a copy of your information or transfer it to a third party.
  • Restriction of Processing: Request restriction of how we process your information.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.
  • Appeal: Appeal our decision if we decline your request.
  • Communication Preferences: Opt out of promotional emails at any time.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about our handling of your personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country of residence. Where required, we use appropriate safeguards for international data transfers.

Contact

For questions about this Privacy Policy or to exercise your rights, contact:

Qala Technologies Private Limited
1001, Block D, Amoda Valmark, Ramanshree Nagar Phase 2, Gottigere, Bangalore South, Karnataka, India, 560083
Email: business@qala.global