HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Account & Access

How do I access the complete Qala Global website?

All product details, lookbooks, and Wishlist tools require a passcode. If you’ve already met our buyer team, you’ll receive it by email. Otherwise, request one via this form.

How do I request a passcode?

Click here to Request Passcode, enter your email, and submit. We’ll review and email your passcode—usually within 24 hours.

How long does verification take?

After signing up, our team typically verifies your details within 24 hours. You’ll then receive your login passcode by email.

Catalogs & Look books

Do I need a passcode or full registration to view products?

Yes, you’ll need a passcode to access our product catalog. If you don’t have one, you can request it here. Once you have the passcode, you’ll be able to explore our curated collections—browsable by craft, category, season, and more. You’ll also get access to downloadable lookbooks and detailed product insights.

Curations & Bulk Enquiries

Can I create my own product curation on Qala?

Yes. Browse the catalog, click Add to Wishlist on items you like, or simply click on the ♡ on any item, name your Wishlist, then save.

How do I share my Wishlist?

Each saved Wishlist has a Enquire for Bulk button—enter recipient's e-mail to share it with colleagues or clients (you may share your passcode with them).

How do I place a bulk order?

Inside your Wishlist page, hit Enquire for Bulk, fill in your requirements in detail, and submit. Our team will contact you within 24–48 hours to finalize via email.

Ordering: MOQ & MOV

Is there a Minimum Order Quantity (MOQ)?

No—there’s no strict MOQ.

What is the Minimum Order Value (MOV)?

The MOV structure is designed to offer flexibility, allowing you to try a variety of styles in smaller quantities. This makes it easier to test what works for your store while still enjoying discount benefits.Our MOV slabs are set at $500, $1000, $1500, and $2000.

Pricing & Payments

What pricing terms appear on product pages?
  • Sample Price: Cost for a single sample unit.
  • EXW (Ex Works): Factory price in India (you handle shipping, customs, duties).
  • DDP (Delivery Duty Paid): All-inclusive door-to-door price (shipping, duties, QC included).
  • RRP (Recommended Retail Price): Suggested end-consumer price.
Which payment methods do you accept?

We accept Bank Transfers, PayPal, and major Credit Cards.

What are your payment terms?

New clients pay 100% upfront. Returning clients may qualify for net-30 terms. Standard schedule is 50% at order placement, 50% before dispatch.

Customizations

Can I request customization on my orders?

Yes—up to 40% of a style can be tailored (size, fabric, embroidery, artisan techniques). Submit your request while placing bulk enquiry or via the platform after login or by emailing our team directly.

Shipping & Customs

What shipping options are available?    
  • EXW: You arrange and pay for shipping and customs from our warehouse.
  • DDP: We handle all shipping, duties, and DHL doorstep delivery—costs included in the DDP price. Delivery typically takes 7–10 business days from dispatch.

Order Tracking

Can I track my order status?

Yes. Once your order ships, we’ll email you DHL tracking details so you can monitor progress in real time.

Returns & Exchanges

What is your return and exchange policy for wholesale orders?

As items are made-to-order, we only accept returns for manufacturing defects. In such cases, we provide free replacements or credit upon evaluation.

Additional Costs

Are there any additional costs such as import duties or taxes?
  • Under EXW, you’re responsible for shipping, duties, and taxes.
  • Under DDP, there are no hidden import or customs fees—everything is included.

Sustainability & Fair Trade

How do you ensure ethical sourcing and sustainability?

All our garments are locally produced by skilled Indian artisans using handwoven fabrics and non-toxic dyes. We partner only with designers committed to zero-waste, fair-wage practices, and celebrate each craft’s heritage. Visit individual brand pages for their full sustainability stories.
STILL GOT QUESTIONS?

Please don’t hesitate to contact us at business@qala.global for more information.