Shipping Policy
At Qala Global, we specialize in B2B orders that may involve custom production, sourcing, or bulk fulfillment. Therefore, shipping timelines may vary depending on order specifications and production requirements.
Order Processing
All orders are processed after payment confirmation and order approval. Since our orders are primarily bulk or customized for business clients, processing timelines may vary based on order quantity and specifications.
Our team will communicate estimated dispatch timelines once the order is confirmed.
Shipping Charges
Shipping charges are calculated based on order size, weight, destination, and logistics partner rates. These charges will be communicated and agreed upon with the customer before shipment.
Delivery Timeline
As a B2B supplier, deliveries may require manufacturing, consolidation, and logistics coordination.
Estimated delivery timelines are:
- Within India: 1–2 months
- International Orders: 1–2 months
Actual delivery timelines may vary depending on production timelines, shipping method, customs clearance, and logistics conditions.
Shipment Confirmation
Once the order is dispatched, customers will receive shipment details along with tracking information (where available).
Customs, Duties & Taxes (International Orders)
For international shipments, custom duties, import taxes, and other local charges may apply depending on the destination country. These charges are the responsibility of the buyer unless otherwise agreed in writing.
Shipping Address
Customers must ensure that the shipping address and contact details are accurate at the time of order placement. Qala Global will not be responsible for delays or losses due to incorrect information provided by the customer.
Damaged or Lost Shipments
If the shipment arrives damaged or incomplete, customers must notify us within 48 hours of delivery with supporting photos and details so we can coordinate with the logistics partner.
At Qala Global, we specialize in B2B orders that may involve custom production, sourcing, or bulk fulfillment. Therefore, shipping timelines may vary depending on order specifications and production requirements.
Order Processing
All orders are processed after payment confirmation and order approval. Since our orders are primarily bulk or customized for business clients, processing timelines may vary based on order quantity and specifications.
Our team will communicate estimated dispatch timelines once the order is confirmed.
Shipping Charges
Shipping charges are calculated based on order size, weight, destination, and logistics partner rates. These charges will be communicated and agreed upon with the customer before shipment.
Delivery Timeline
As a B2B supplier, deliveries may require manufacturing, consolidation, and logistics coordination.
Estimated delivery timelines are:
- Within India: 1–2 months
- International Orders: 1–2 months
Actual delivery timelines may vary depending on production timelines, shipping method, customs clearance, and logistics conditions.
Shipment Confirmation
Once the order is dispatched, customers will receive shipment details along with tracking information (where available).
Customs, Duties & Taxes (International Orders)
For international shipments, custom duties, import taxes, and other local charges may apply depending on the destination country. These charges are the responsibility of the buyer unless otherwise agreed in writing.
Shipping Address
Customers must ensure that the shipping address and contact details are accurate at the time of order placement. Qala Global will not be responsible for delays or losses due to incorrect information provided by the customer.
Damaged or Lost Shipments
If the shipment arrives damaged or incomplete, customers must notify us within 48 hours of delivery with supporting photos and details so we can coordinate with the logistics partner.