Terms & Conditions

Effective Date: 1-07-2025

Welcome to www.qala.global (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website operated by Qala Global ("we", "us", or "our"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

  • You agree to use this Website only for lawful purposes.
  • You must not misuse the Website introduce viruses, or attempt unauthorized access to our servers or networks.
  • We reserve the right to suspend or terminate your access at any time for violation of these Terms.

2. Intellectual Property Rights

  • All content on this Website, including but not limited to text, images, logos, graphics, and code, is owned by or licensed to Qala Global and is protected by intellectual property laws.
  • You may not copy, reproduce, modify, distribute, or display any part of the Website without our prior written consent.

3. User Content

  • If you submit any content to the Website (e.g., comments, reviews, inquiries), you grant us a worldwide, royalty-free license to use, reproduce, and distribute that content.
  • You are solely responsible for the content you submit and must ensure it does not infringe any third-party rights or violate any laws.

4. Disclaimers

  • The Website is provided "as is" and "as available" without warranties of any kind.
  • We do not guarantee that the Website will be error-free, secure, or continuously available.
  • Information provided on the Website is for general informational purposes only and does not constitute professional advice.

5. Limitation of Liability

  • To the fullest extent permitted by law, Qala Global shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website.
  • Our total liability for any claims under these Terms shall not exceed the amount you paid (if any) to use our Website.

6. Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date.
  • Continued use of the Website after changes are posted means you accept the new Terms.

7. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of [Bengaluru/India].
  • Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Bengaluru/India].

Cancellation & Refund Policy

 At Qala Global, we strive to deliver an exceptional experience with every order. We understand that plans can change, and we are happy to accommodate cancellations within a reasonable timeframe.

Free Cancellation

We offer free cancellation within 48 hours of placing your order.

  • If you wish to cancel your order, please contact us at business@qala.global within 48 hours of placing the order.
  • Cancellations requested within this window will be processed at no additional cost, and a full refund will be issued to your original method of payment.

After 48 Hours

  • Orders cannot be cancelled after 48 hours, as processing and fulfilment may already be underway.
  • In case of any exceptional circumstances, please reach out to us and our team will review the situation on a case-by-case basis.

Refunds

  • Approved cancellations within the 48-hour window will be refunded in full.
  • Refunds will be processed within 7–10 business days from the date of cancellation confirmation.

Shipping & Exchange Policy

At Qala Global, every product is crafted with care and precision, made-to-order exclusively for you. Please review our shipping and exchange terms below.

Shipping

  • We ship all our products via DHL, ensuring reliable and timely delivery worldwide.
  • Once production of your order is completed, it will be dispatched within 2–3 working days.
  • You will receive tracking details as soon as your order is shipped.

If you have any questions regarding your shipment, feel free to contact us at business@qala.global

Exchange

We do not offer exchanges, as all products are made-to-order to your specifications.

  • We encourage you to carefully review all product details and reach out to our team with any questions before placing your order.
  • In the unlikely event that you receive a defective or incorrect item, please contact us within 48 hours of delivery, and we will assist you in resolving the issue promptly.